Evans cycles were all but exemplary All but faultless Hence (Unlike their parent company, SportsDirect.CON, returns were no problem. [This when they in/advertently despatched black & not as requested high visibility luminous fluorescent yellow most excellent Ortlieb panniers which unlike the black panniers arriving on schedule just prior to my bicycle tour of Isle of Arren but shortly thereafter. However, every1 can & does make mistakes. But, it is how they are in/equitably resolved. Doing business with Evans was unlike SpoetsDirect.CON, a pleasure. Their inverMESS store incorrectly supplied & 2 add insult to injury not only did they not replace stole my £28.72. This in 2010 & threatened me with violence too. 'A horrendous company with some shady practices.' Ian WRIGHT MP, Chair, House of Commons, Select Committee for Business http://www.DailyMail.co.uk/news/article-3061338/Sports-Direct-branded-sweatshop-working-conditions-compared-Victorian-era-bosses-accused-punishing-employees-talk.html, 'A truly hideous company.' Chris BRYANT MP shadow Commons, Select Committee, 10 03 16 Given this, not since my 1 & only visit 2 SportsDirect.CON in 2010 have I never returned. Since their deplorable aquisition of Evans I should never again SportsDirect.CON's aquisition of EVAN's is truly lamentable Sent from Samsung Mobile on O2