Do not buy direct from GoPro! I like their products, but the customer service system is a chat that seems so disconnected from actual order fulfillment and returns that it's not helpful. I returned a brand new order only to go weeks without a refund. They kept saying it had been elevated to their "Warehouse Team" and I still don't have my money back. Going to need to go the charge-back route with my credit card company unfortunately.There is no customer service at all. I tried to contact them, you can fill in forms on their website to request a callback. No response at all. The chat on the website doesn't work. On their own forum no reply. The only thing left what I can do is ask my credit card company for a refund. Don't order anything here!Don't bother, there is a reason the new customer support number is just a voice recording, stating to submit your written complaint to their website and someone will get back to you. What a laugh. Then hide behind company legal to avoid refunds or provide any support to the camera you bought. Still like the camera, not in love with it, but company is beyond greedy and terrible.Received a pending charge on my credit card for 'automatic subscription renewal'. Reached out immediately to GoPro. Took them two days to respond back via phone call (they never even picked up the Chat window). Customer service rep said there's nothing they can do and refuse to remove the charge that still showed pending on my credit card. They offered a free mount for my troubles. I will never buy another one of their products again. How can a company that size play these sort of games? Most reputable companies at least send you a reminder of a pending renewal.By far the worst company to buy from. People are correct to be dissapointed. They offer only chat support. Their options for replacement and refund are for laughter. Please stay away before it is too late. Caution! I have bought the go pro 8 a few days ago. So dissapointed i dont want to loose any more time uploading documents about them.I ordered a camera and delivery was late. I called in customer service to cancel the order. Half of it was delivered and half intercepted & sent to warehouse. It has been more than 1 month now and no refund. Whenever I call the customer service, they always say that they will respond in 3 - 5 days and none of them have ever responded. It is very disappointing, poor and sorry service for a company like GoPro. If I had known earlier, I would never have bothered ordering from here. I would have gone with better camera options from good companies with actual customer support.Be very careful when you buy from GoPro site. Be aware of hidden charges. They say duties, taxes and fees. I've received open package. On my comment UPS delivery person said it is because how GOPRO taped the package. He was correct, very untidy, no protection, it seems like they recycle old one. Since is pandemic I just returned as is. Did not open at all. I did not receive full refund, GOPRO did not refund the duties taxes and fees. On my comment that it doesn't not make sense because they will sale again and charge duties, taxes and fees again, GOPRO person mentioned lawyers etc...; very strange. Think twice before order.GoPro used to be good but lately they will not support their own cameras. Just look at the people complaining about not being able to like to an Android 12 phone! When I contacted them about this they just said to buy another one. What? Why would anyone ever buy another GoPro product with an attitude like that? How could anyone ever trust a GoPro product again?I recently ordered the Hero 9, I received the handle bars without the camera via UPS. Since then I have constantly contacted customer service since 12/23 regarding the missing camera. I received the handlebars but no camera. I have been disregarded, shuffled and ignored. I am extremely frustrated/angry that I have paid my money and did not receive the camera. I have an open claim and have submitted all supporting information regarding the missing camera. Customer service has done nothing but give me the run around and unkept promises. I am out of $400 dollars.The memory card and camera itself is faulty. Customer service is absolutely terrible. They promise to contact you back, but they never doI paid £10 extra for promised next day delivery, as I wanted it before a trip. Now I am told it will take 5 days. Useless! If you want one, get it through AmazonBe aware if you return a camera, they keep the sales tax and shipping regardless of the camera is defective or order is missing something, they also keep subscription money, no refunds, honestly they are a ripped off I am actually just submitting a better business bureau complaint and did a charge back Here is the case number 09920666Endless request for call back. When they call back there's nobody there... it's just their way of saying they've called. It's utter bs.In the last two months I have spent more than $1000. 00 on GoPro cameras and some third party accessories. I have an issue with a GoPro subscription discount that I did not receive on one purchase. The total amounts to approximately $70.00 US. Not a great sum but it is my money, no GoPro's money. I have done everything in my power to resolve this issue but GoPro quite simply refuses to contact me in spite of my numerous attempts at contacting GoPro. The customer service is virtually nonexistent. Caveat emptor. I have learned a difficult lesson. However, I do have very powerful tool in my toolbox and that is word of mouth. I will relate my GoPro experiences wherever and whenever I can So, take heart disgruntled consumers you are not powerless there are effective measures you can take against GoPro.I purchased the hero 9 and the subscription service as a safeguard. Within 9 months it developed faults and stopped working altogether. I spent several hours over two weeks attempting to seek help form their customer services. I experienced people not getting back to me when promised. When they did they would ring for two seconds and ring off and record that on their system as attempted to call the customer. In brief if you have issues you will not resolve them quickly, it will take numerous attempts to resolve the issue, long waits in their chat system, unreliable call back system. I am still waiting for a replacement also an email re compensation from 13th Sept, I dont hold any hope. They have my camera I have proof of delivery, however to date I've not received a replacement as promised absolute disgraceful way to treat customers. I only wish Id read trustpilot reviews prior to ordering my camera etc. My advice is to seek out a UK supplier instead of using their website.My Gopro Hero 7 Black camera had power issue and after speaking with customer service on Nov, 4th, 2019 it was deemed defective and I was instructed to send the product in and was told that as soon as it was received I would be shipped out a new one. Defected unit was shipped and signed on NOV, 12,2019. (from Gopro Warehouse in Mississauga) After waiting for 3weeks, Item status was still pending shipping from gopro.com, therefore I have decided to call and seek for help. I have chatted/called customer support many times but They all asked to me wait for new updates email with UPS Tracking Number and It will be shipped out within 24-48hrs, at this point they offered to give me an accessory, free of charge as a compensation. (delay) After waiting for another 1 month and there was still no updates from gopro, so decided to speak with supervisor from gopro support. First supervisor asked me to provide different address as it could be the problem that warehouse team is not able to ship to my address. So I provide different address and New order was created. Then I spent another 1 month waiting for it to ship but still in same status. I have called many times to find out what is going on. They all mention that they will personally follow up regards to this issue, but Im not getting any updates or follow up and just waiting for it to be shipped (It's been 82days now) There is no official email address for consumers and call center is outsourced to another country where I am read a script every time I call. I wrote complaints on official gopro.com community forum, messaged administer for that community forum, messaged thru official chat, facebook chat, and tweet (all the source I can possibly find to get their attention to resolve issue). This is not my first time having bad experience with gopro warranty claim as my previous case took well over 3 month to get it resolved. (Have the proof as well) After bit of digging and reserching internet forums, many canadians were having extact same issue with GOPRO support team not shipping out the replacement products.I've spent about $2000 on GoPro product this past month. I'm regretting most of it. Simple features and logic are non-existent. - Cannot connect a Bluetooth microphone to any of their cameras. - Bought a Tripod mount kit. None of the 3 pieces actually work together. You need additional parts and accessories. The tripod itself doesn't use a tripod mount screw, while the camera attachments do. - Their $100 Smart Remote doesn't work with Hero cameras above the Hero7. No reason it can't, they just seem to want to sell you a new remote - "The remote". - Connectivity of cameras to the phone app "Quik" is unreliable, and slow at best. That's just off the top of my head. Save yourself time, hassle and disappointment. Buy anything other than this junk. I think like everyone else, I bought it because of the name. Take my advice. Find another brand, even if it's some knockoff, it'll probably at least be on par.Unbelievably horrible customer service, I was on the Plus customer service plan and even with this the support was useless. I spent a lot of money on my gorpro gear, only to now be sitting useless because customer service could help me, despite being on the special plan... really bad...Up and coming and has good products and deals. Good customer serviceVery poor customer service experience. Rock bottom client care, I would say (comparing to other vendors). I have never received an email with the order confirmation, despite 4 conversations with Customer Service and my request to forward it to me. Mistakes in documents delayed dispatch from the warehouse by 4 days. Delivery is already late by 5 days, and I just received a call from the courier company regarding mistakes in documentation and duties/customs - unbelievable! Note, that I already covered all customs and fees when I paid GoPro for the purchase. Customer service chat works only sporadically and disconnects, callbacks are delayed by days, and representatives, however well-intended, are completely ignorant about the matter. So the conversation is always starting from the beginning and goes circular. Promises are made, and not delivered. I demanded te refund of the express delivery charges, as this saga is no way the "express" experience. I will see if the refund arrives, and if it does not, I will dispute the fee through the PayPal dispute center. Do not buy GoPro online, they do not know what they are doing in the online world. Buy comfortably from your local retailer. If you ever need GoPro's customer service - you will be left in the darkness... As I am.I ordered it 2 weeks ago and it delivered very fastly, I adore my camera, I'm traveling a lot and like capturing everything so GoPro is best for this moments.I researched to find the best price for the Go-Pro Hero camera. I saw that Go-Pro's on-line site was having a special sale on their cameras if you purchased a subscription for their membership. I followed the links to receive the special pricing, only to realize after the transaction that I did not receive the pricing they had advertised. I immediately clicked on the support link and was told it was too late to cancel the order. I insisted on speaking with a supervisor. The supervisor indicated that he would try to reach the warehouse to call back the order. It has been 6 days--no camera and no credit to my charge card. I have made several attempts to get my money back. I contacted my credit card company to assist me in getting the funds returned. Buyer beware of this scam. Each person that I spoke with was 'overseas'. I cannot believe that companies such as this are allowed to operate by luring consumers with their false advertisements. I am going to register a formal complaint with the Better Business Bureau. This truly is an outrage.Do not buy a gopro online from gopo Purchased a GoPro hero 17 May 2018, (comes with two year warranty), product was faulty issue with the battery. Contacted GoPro and they replaced with what they told me was an upgrade to a GoPro Hero Black, what transpired is that this was not a new model but a refurbished model! Which when received was scratched and dirty and dust under the lens'. Had I known at the time they were sending refurbished models I would have refused and requested refund. Email trail of the replacements shows these would also have a two year warranty from date of receipt. There is still an issue with the GoPro which GoPro are refusing to replace despite it still being within the two year period from receipt. They have been several emails / web chats between them and myself because of covid-19 they are not taking or returning any telephone calls. I am a 70 year old pensioner who has learning difficulties so not talking direct to resolve has been difficult finally thought it was resolved and they would be sending me a new GoPro however they then changed their mind and are saying it is not under the two year warranty because it starts from original order date, contradicting my previous email reassurances. They have instead offered a 25% discount off a new purchase of a Go Pro! Why would I spending my state pension on a new product from them under the circumstances. I have supplied them with original invoice, (after they decided me ever purchasing from them), and copies of the emails to support what I have been told and am telling them. I have tried to leave poor feedback on social media sites and they immediately remove it, so instead of actually spending time to resolve the complaint and stick to their emails for replacement they must have a team sitting somewhere removing any bad feedback!I purchased over 2k worth of goods in one month. They shipped me half of my items and i tried to reach out same day as I am very busy. I tried the chat several times and no one was there to andswer so i scheduled a call back as these are the only two ways that you can get help and no one called em back even though i tried three times. Finally the next day at work i was able to get someone on chat who told me to send a picture of the box... at this point the box had been thrown away. She said ok and to send picture of the products i recieved. I did this and they respond saying i need a picture of the box and shipping label. I told them again i do not have the box and they requested just the shipping label... in what world does that make sense! The shipping abel is attached to the box. They called me a liar and refused to refund or send the missing items. I tried to escalate the situation and got the same result. So DO NOT purchase from here because if they send you have your order they basically say too bad we are keeping your money.Do not by direct from GoPro Buy from a retailer or better still buy a different product I ordered a Gopro max £478.00 and Gopro Hero 8 Black in December from Gopro them selves, Two boxes were delivered the Gopro hero 8 was in one and the other was empty. They delivered them to my next door neighbour, I know it was not them that removed the Gopro Max from the box and resealed it with brown packaging tape. I contacted Gopro to find out you can not talk to a member of their customer service team you have to fill in a page on their website and wait for them to call you back, which I did, Gopro have told me its a UPS issue I have contacted UPS who collected the packaging straight away, but when I called them back they told me GoPro was their client and they would not discuss the case with me. I have tried to contact Gopro at least 50 times using the contact me page on their web site but they never phone back, both UPS and Gopro are the two worst companies I have ever had the misfortune to deal with. STAY WELL AWAY FROM BOTH OF THEM.