Don't ever buy anything from this shady company! I purchased a pair of Prada winter boots from them. They were both labeled 38 1/2. After a couple of times wearing them, the right foot was sooo tight I thought I was going crazy... I kept checking the labels and the box, everything said 38 1/2. After comparing the boots soles to each other... one was at least an inch shorter! The labels were fake! This company is selling knock off items! After emailing and calling them; they said there is nothing they can do. I am so sad and frustrated!This is not the level of white glove customer service you would expect from such a high end retailer. Save yourself time and frustration and just shop at Saks or a local high end home decor store.I love my purse it's big and beautiful. My item shipped out the very same day I placed the order and I received it via UPS the very next day. I will definitely be shopping here again in the future.This is the first time and will be my last time I shop with Moda Operandi, my package was recalled by them due to pricing discrepancy on the site? I placed an order use the code "NEWTOMODA" which is offered to new customers, I didn't get any discount other than that, how can they recall such a normal order? That was ridiculous! Don't shop on Moda Operandi, they don't care about the customers at all and they have very unprofessional customer service. Noted that they charged me for the order and still haven't refund me yet.I Know about this site long time ago from my sister but did not buy anything from it. But recently wanted something unique for a special occasion. I was impressed with my choice.Much useful one for lot of people which will be uses everyone if they try noone will comment bad because it is so much good one so try this.I purchased an item worth roughly $2,000 and it was supposedly delivered when i happened to be out of town. Given the value of the order, Fedex was required to receive my signature in order to release this item to me. Even though i was not even in my home state when this item was delivered, someone (i'm assuming the driver) signed for the package and i never received the item. I obviously filed a claim through moda who then in turn, requested fedex investigate the matter. I should note i was more than happy to provide moda my flight confirmation, proving that it was impossible for me to sign for my package. Moda just got back to me today saying that since fedex claimed i signed for this (even though i was not home), i will not be getting a reimbursement. I knew that moda was going through some financial issues but this is just a scam. Save your money, go spend it at farfetch or net-a-porter or matches or any of the other luury e-commerce sites that actually work with their customer when there is an issue as opposed to just happily stealing their money.They have so many unique designer clothes but return service is horrible. They have a problem with their warehouse. I have 5000 dolars of merchandise waiting to be returned since August.This brand is ok but I would not reccomend spending money on tis brand. For one it is pricey and for 2 they can do way better.Love this store the brands they carry are high end and on the pricier side but I really enjoy browsing and on occasion splurge on a gift for myselfThe vast diversity of your offerings are awesome; the styling of them is inspiring; I love "meeting" the women, whose professional talents, creativity, and point of view are obvious and worthy of emulation.It is a very good site for high end fashion. I would recommend trying it out... its very ok.its worth trying outI ordered a set of books from Moda Operandi. Two times now they sent the incorrect set of books. They sent a hardcover and paperback version of the same book! And they did this TWICE. The second time i requested they send the correct set of books I purchased the customer service rep (Liz C) indicated that I would need to return the books, wait for them to inspect it before I can get a refund. Then, I would need to repurchased the books from their website. Their website looks nice, but not worth the hassle when shipping goes wrong. I've been going through this for over a month now. Avoid this company!They just want to keep your money. Their customer service team is a mess and a scam. They are the most unhelpful people I've ever spoken to.Love this site for the newest fashion. They also have great end of season sales. Have never had an issue shopping on this site. Fast shipping and reasonable shipping costs.Two months ago I ordered from Moda for the first time. I place an order for a Prada Celo bag and was charged $15 for shipping. I expected this to mean shipping would be quick and that the packaging would be luxurious. But it wasn't. It took two weeks for my bag to arrive and the bag was just thrown in a box in a dust bag wrapped in purple tissue paper. Honestly, I have seen better packaging from less expensive stores, like Sezane. Still, I can understand the shipping time due to Covid delays, but the packaging really was subpar. Nonetheless, what really bothered me was that my bag was damaged when I received it. It had creases and a visible scratch on the back. I submitted a return request, shipped it back, and got my money back. Then I placed another order for the same type of bag and after two weeks, I got the SAME damaged bag in a box that looked like it was stomped on and opened and haphazardly re-taped again. Did they think I would not notice it was the same bag? Anyway, I submitted another return request and now I will be purchasing my bag from Prada directly. Needless to say, I'm so disappointed in Moda and will not be shopping here again.They sent a refund to a credit card that was already cancelled. And they had the nerve to tell me that I should call the bank to ask for a refund check.So u don't get stuck with dress or what ever u orered. Go to your credit card online put in shipping code u will get a refund bk. I sent it to cable it came from Irvin. I was not stuck did pay 11$ 4 shipping but hey note stuck with a 152 dress. Worst company ever never buy from them. I out started them. Lucky I got my money back.I ordered a pair of Yeezy boots, got them and they were worn, like really worn. Scuffed, scratched and obviously not new! I went back to the sit to check if maybe it said used, and it did not. I could never purchase from them again because I don't trust I'll get what I'm actually buying.Horrific customer service and unclear return policies during sale. They just want to keep your money. Do not trust this site. Would not advise buying here over ShopBop or Revolve. I've had much better experiences at other places.I find it incredible that not only they provide worst service, they take pride and fail to give you a solution. They are obnoxious and the customer becomes last. After giving them a second chance after a year of failing to deliver and having to contact them 4 times to locate my order because the stock actually comes from the US, hence why you must wait for 2 weeks minimum, their service is decadent. Nothing has improved, their emails are vague and no option to even cancel the order if you no longer wish to wait that long. Poor, poor serviceI don't know if they are on the verge of bankruptcy or what but I have never had my credit card charged, and several weeks later the company refuses to answer customer service calls and refuses to ship items I paid for. This is called fraud! Who has time to call them 15 times to get your items or a refund? Shop elsewhere.High quality quality products. Beautifully designed. Those jewellery, awesome. I love those. Your love one, will melt if you give those to them. Bags, some, not my taste, but still gorgeousI placed my order hoping that i will receive my order 3-5 buisness days... after 7 days of waiting i called them, to be told that they have not even send it out and they are sorry but they have too many orders... it happened now 2 time in 1 month,,,,, last time i received my order 2 weeks... they should say that they delivery time is 14 days not 3-5 business days... afcorse if they say that, they would loose most of they customers...I haven't found anything of my size. Biggest on clothing is EUR 46 so if you are on that size or a bit bigger, be sure they won't fit, I got a top really expensive for my sister who wears a EUR 42, but wanted it bigger so we both could use it, but she couldn't dress it, and didn't look exactly as the pics. Also, to be true, if you live outside the UK you have to pay for the return of the items, despite they won't fit. Too expensive and no free shipment if you have to return anything... you pay the brands, not the quality.