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I don't have much of a green thumb or any expertise in gardening so when my husband got these as a gift, I was convinced it was a bad idea. But then, I decided to give it a go and not waste the money. It is super duper easy to set this mini garden up. By 10 mins, I was done setting it up which was pretty quick. The maintenance is very low and it also does not take a lot of space. The system lets me know when I have to add water and plant food so hassle is low too. Love this and can't wait for my herbs to growThey won't answer the phone.The phone can be answered remotely. They are blocking people from the chat. I have tried all browsers for try to use chat so the problem is on their end. Apparently they only want to talk to people through email.Not a good first impression.