Warning: file_get_contents(http://fanyi.youdao.com/translate?&doctype=json&type=EN2ZH_CN&i=I regularly order from Roxy and like their products. However if you have to return any items you can wait ages for a refund and when you finally get one it is the incorrect amount. I am in dispute with them over a sweatshirt I returned. It has taken 6 or 7 emails to them and several automated responses to get a refund which was incorrect. They are now not replying at all and therefore I will never use this company again. They fail to realise that customers may re-order or exchange items if they received refunds promptly but this return statement of 30 days, 10 days to process on receipt and the 3 working days for the bank is a nonsense and let's them down badly. I asked for an item to be sent as a good will gesture using my unreturned refund and they have not replied. Also its as if they haven't a clue what you have returned but you start a return on an order and yet when you query the return they w in /www/wwwroot/htyhm.com/t/caiji/sitejabber.php on line 96
Warning: file_get_contents(http://fanyi.youdao.com/translate?&doctype=json&type=EN2ZH_CN&i=Absolutely horrible customer service my items were placed on February 10 still Haven't received it and it is April 9. Contacted customer service three times last time I contacted them was March 31 and still no response from company. I am really surprised that such a big company has very poor customer service and management. Will not do any kind of business with their clothing in the future): failed to open stream: HTTP request failed! HTTP/1.1 400 Bad Request
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