I have had three pair that I use at different locations. I enjoy having them at the different locations so I don't have to carry when I fly. They fit great and last a long time.Old client, I have 4 Ray-ban sunglasses, the best sunglasses ever. Models are beautiful, and each pair you can match with outfit.I recently purchased a pair of aviators from this business and I inadvertently bought a case as an added accessory thinking the glasses didn't come with one. When I opened the box I found that I didn't have to purchase the case separately. I called the first time and was put on hold for 25 minutes and the rep never came back and instead I got a phone survey to describe my visit...(seriously!) Second time I called I cancelled the entire order. Unfortunately, they only refunded me for the extra case but not the returned glasses too. After four anguishing calls, I realized I was dealing with complete imbeciles and called the credit card company and disputed the charges. If you ever need to buy Ray-Ban glasses, you're better off buying from a specialized retailer like Sunglass Hut whose employees know what they're doing as opposed to the jokers employed directly by the manufacturer.The company states they have 60 days return policy however you are not able to create return label on their website. So I am stuck with 2 pairs of unused sunglasses and $280 for items I am not going to use.I bought my sunglasses 7 months ago. Ray ban advertises a 2 year warranty. While I was traveling, my sunglasses were in my ray ban case, and the frame broke. When I reached out to ray ban and sent a claim in they told me the repairs were not eligible for the warranty. They offered me a new pair of the same sunglasses for $102, which is ridiculous. They sunglasses lasted 7 months. Horrible quality, horrible customer service experience.They canceled my order on me with no rhyme or reason. Money's there, pay was taken out and refunded. Not sure why they canceled my order but that's their loss, I was on the fence about needing sunglasses anyway so I guess they made the decision for me and I won't be spending a rather nonsensical amount for an up charged unnecessary product. Maybe next time explain why you canceled someone's order and actually, how about you just don't cancel their order unless there's an actual problem. I have to say, I do quite a bit of online shopping and this is the first time the seller has canceled on me. I'm an impulsive buyer and somehow they managed to lose my business. Aside from all of that, their site is rather slow and clunky. And I don't even need to get into the ringleader, market choke holder that is Luxottica.I purchased a pair of custom made sunglasses and there was a mistake on them, I've tried ringing and can't get through, I've sent two emails and heard nothing in return this was a Christmas gift. Really annoyed with this company