I wanted to surprise my wife at her job for our anniversary with some chocolate strawberries. Order never showed up on day promised. Called for refund and they insulted me stating they would only refund half of what I paid. After arguing I finally got full refund. Order finally arrived to my wife's job 4 days later. Not edible had to throw out. Chocolate was all melted and strawberries smelled sour.Did not deliver what I ordered, said they tried to deliver but I was home all day and no one came. They didn't leave a notice on the door or anything, no "sorry we missed you". When I called they can't tell me where my stuff is, I can't get a number to a shop directly and there is no cancellation, so I paid $100 and they just took it. They're just thieves, and you can't understand anyone you talk toI wanted to get my grown-up daughter something special for her birthday and I saw an ad in one of my iPhone gaming apps. The menu offered many delicious choices. Ordering was quick & easy and a 1/2 dozen beautiful strawberries arrived on her doorstep the very next day! Thank you!Only reason why I'm here writing my very first review, which I should have in 2016. I'm a busy person and that time I didn't really know about putting your review experience for anything you bought. I've NEVER got the gifts for my mom on her Birthday. I thought maybe it's coming late, but nope not at all. I really don't know what happened, but that was my first & last ordering‍‍Horrible experience. Local florists attempting to clone edible arrangements. First they changed my delivery date because the local shop was closed. Then they delivered a horrible arrangement. What the heck?! Never ordering from this site again. Beware! Their site is almost identical to edible arrangements and it's intentional. Customer service calls are routed off-shore. Their site links do not work. They don't communicate updates. It's just awful.I ordered from them and requested a day on the weekend, the website prompted me to do the Friday before. Because why not? I ordered a beautiful fruit and chocolate bouquet. Holy crap, my 7 year old could have done a better job. And to top it off, i was charged twice. I was sending my son's teacher, who has been helping with all of the homeschooling stuff, a nice gift. Ended up being an extremely expensive science project gone wrong.Purchased this as a gift for my mother in law and was horrified when she sent me a picture and told me the fruits tasted old and stale! Not only that but the first bouquet wasn't as pictured (it was missing the chocolate covered fruits). Customer service was quick to send a new one and the replacement bouquet was better and edible. Still, I was embarrassed by the situation and will probably not order from here again.I was a little disappointed in how it looked, but my brother and sister-in-law said it tasted delicious. They also said that my little nephews were practically clawing at the package to get to the fruit and that everyone was satisfied with the flavors. I'm happy to hear that - we just wanted to make sure they had a happy anniversary and a gift everyone could share while social distancing.Their product quality is no where near similar to the pictures they portray on their website. I paid $30 extra for specific day delivery, and it was still delivered three days late. Then, the product the delivered wasn't even what I ordered. It was a horrible experience, although they did give me a full refund. I will never be ordering from them again, and I strongly advise you not to either. Stick to edible arrangements.This order placed on April 09,2020 with delivery date of April 11 (April 12 as contingency) was intended to be for Easter Sunday (04/12/2020) dessert. Unfortunately, the arrangement arrived TWO days later and not even similar to edible fruit arrangement that was ordered (including the extra paid balloon). There was no anticipation this would be late. We are not even sure how much will they be charging!Don't order from them. Easy to take your money but hard to get a resolution when calling customer service. The representative Christian, I could barely understand him and there was so much noice in the background that it sounded like he was working from home and family was having a party or talking to long distance relatives.My mom sent me and my husband the Your Best Smile Bouquet for our 25th wedding anniversary. It was left in our courtyard on the ground. It was very warm out and am not sure how long it had been sitting there. It was not at all like the picture. The rinds were still partially on the melon, the peel was still partially on the pineapple, the pineapple was brown in places. Overall just very sloppy looking. Very disappointed. My mom would be so upset if she had seen it and I know she paid a lot for it!I ordered for a funeral. Made specific request for morning delivery. It arrived at 3PM. Did not look like the $100 arrangement nor the PICTURE! Is the driver eating these fruits on the way there? Terrible customer service!Gave them benefit of doubt again, and again it looked nothing like what I ordered and no chocolates but chargd me 75 dollars though! I'm a floral designer, I know how this is supposed to work! Awful! Never again and making sure I pass it along with picture!My fruit bouquet was delicious and packaged well. All the fruit was sweet. They offered same day delivery for a very small fee of $2.99.I ordered the MERMAID arrangement for my granddaughters graduation. The price was a bit steep, $76.05, but I knew she would love it. It arrived after her party was over, it was warm to the touch and the fruit was soft and turning brown. My daughter in law accepted it and didn't realize all of this until she unwrapped it. Also, it looked like it was made by a third grader. Compare my picture to the Mermaid one in their website. Very very disappointed and would never buy from them again! First pic it what we received, second pic is what I ordered.They charged me $15 (!) for delivery AFTER I already placed the order, then when I called to cancel, the customer service representative put me on hold for 20 min (!) just to come back and tell me they are "processing my cancellation". After I insisted they cancel it right now, they told me they will process my refund within 2 billing cycles, which are 2 months! Absolutely ridiculous! Stay away from those thieves!I ordered 12 chocolate covered strawberries on April 5th, and paid extra for shipping, to be delivered to my daughter on April 11 for an Easter gift. They didn't arrive until April 14, were 3 days late, the chocolate was falling off of the strawberries and the strawberries were overripe after sitting in the FedEx warehouse for 3 days! The product received is shown in the photo below. You can see how terrible it is!I ordered a fruit basket for my daughter's birthday. I spent $75 and what she had didn't worth not even $5 The fruit was sour. The delivery girl knocked on door once and left it outside. What a waste, nothing to do with what I ordered. First and last time I order from this place. Definitely I DO NOT RECOMMEND IT!Horrible experience. Ordered for my father's 75th birthday. Received an email that there was an attempted delivery. However my parents were home all day. Called company to confirm and was told the email I received was a glitch. Called back after the delivery window closed and was them told it wasn't a glitch but attempted delivery took place. Requested a refund and they laughed. Assuming now this is a scam and the $100+ will not be refunded. Will update if refund is received.Not only was the order NOT received on the day it was suppose to arrive (wasting my ENTIRE day waiting), when it did arrive not only was it NOT what was ordered, customer service tried to tell me it was too what I ordered. They not only argued with me but acted like they couldn't understand anything I said. The fruit was rotten and stunk so bad. It was inedible. Never again. Would give 0 stars if I could.The centerpiece is very beautiful my son and daughter-in-law are enjoying it in their home thank you.Extremly disappoined withbthe fruit bouquet, does not look anything like the website photo and it didn't have more than 10 pieces of fruit in a large head of kale. I know it's not the most expensive but total bill with ridiculous service fee was $58.83. Just not good.They gave my delivery items to someone else day of delivery they resent the order said they came but nobody did then my mom receives the order today it's incomplete fruit feels warm this is very unprofessional I will never use their service ever again.Delivery was delayed a bit because of the protesting in NYC. But they delivered as promised. Customer service rep Raynaldo was professional and offered empathy about product delay. I was NOT impressed with the presentation of the fruit bouquet. The apple were not covered with chocolate and the bouquet was missing the grapes also. See photos attached.